Returning an item to us

It’s important to us that you are happy with the products that you receive.

If for any reason you need to return a product to us then please read the returns information below:

Returns Policy

This returns policy only applies to items bought from, any items purchased from any of our shop vendors must be returned to the original source of purchase, this is due to contractual obligations we are not able to take back any items purchased from other retailers. Product exchanges are currently not possible, but you do have the option of returning your items if they are found to be faulty. If you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 28 days of receipt of your order. We’ll need a photo of the item before a refund can be processed. In order to get another size, you will have to place a new order.

If your Merrrch items are personalised/made to order we can not accept returns on items that are either ordered in error, are incorrect sizing or no longer required. All orders processed are final (Sorry but we can’t end up with returned items that we are unable to resell).

Returning items

If you do need to return an item, please ensure that you enclose a completed returns form with your order. If you do not have a printer available please include your packing slip or a note in the returned parcel with your full name and order number so that we can process your refund quickly and efficiently.

Please make sure all return packages are sent with a trackable, insured service, ensuring your items are well packaged, as we cannot take responsibility for items damaged or lost in transit.

If you are returning an item from outside the UK, please clearly mark the package ‘Returned Goods’, to avoid any customs charges. Merrrch cannot be responsible for any return custom charges made.

Please note return postage charges are non refundable unless your order is faulty or incorrect.

We reserve the right to refuse a return if it fails to meet the above terms.

Returning wrong issued items

If you were to receive an incorrect item, we sincerely apologise. Please contact us as soon as possible providing the full details of your order, so that we can get this matter resolved.

Returning a faulty product

Before returning any faulty products, please fill out our faulty item form, providing images and the relative information, so that we can aim to get this resolved as quickly as possible.