We are happy to accept returns within 30 days of receiving your item in the following circumstances:

The item has been purchased via the Merrrch.com website
The item is returned in its original condition and unworn
The item is safely packed to avoid damage in transit and contains either a copy of the original order/packing slip or a returns form (If you do not have a printer available please include a note in the returned parcel with your full name and order number)

Please note – if you return your item and the above conditions are not met, we will be unable to offer you a full refund.

Personalised and customised items:

Items where custom text has been added
Items customised with a bespoke logo
Custom length leggings

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

Underwear
Socks
Face coverings
Swimwear

None of this affects your statutory rights. All items are inspected on return. 

As a small business we are not currently able to offer free returns.

Postage for items sent back is paid by the customer unless there is a fault with the item or the wrong item has been sent to you.

 

We are sorry you have a faulty item. Before returning any faulty products, please fill out our faulty item form, providing photos and relative information about the issue, so that we can aim to get this resolved as quickly as possible.

Click here to tell us about a faulty item